Shipping Policy 


Orders $100 and over are shipped for free (some exclusions apply). Orders under $100(before taxes and fees) are charged $9.95 for shipping. 

All orders are shipped within 2 business (M-F) days using normal Ground shipping services (UPS or USPS). Ground shipping time is 1-6 business days.

All expedited shipping requests that are received before 2 pm CST will be shipped the same business day with a transit time of 2 business days. Expedited shipping is only available to the lower 48 states.

Orders are processed for shipping Monday - Friday only, excluding shipping holidays.

We currently ship to the US only.


    • If you elect to use a freight forwarder for your shipping and or billing address, The Heel Shoe Fitters is not liable for any lost, damaged, or stolen items.
    • All orders shipping to Alaska or Hawaii will have a $13.99 shipping charge. 
    • Orders that are returned to sender will be refunded and charged the shipping on the order since the order was undeliverable. Reasons could be: incomplete address, no mail receptacle, refused delivery, no forwarding address, vacant address, etc. Please verify that the shipping address is accurate before placing the order!